Aviation Quality International

~~~~~~~

Lisa J Hood

 

 

 

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Lisa J. Hood

4037 E. Caballero

Mesa, AZ 85205

480-363-0944

 

EMPLOYMENT HISTORY

 

MOTOROLA SPS – CONFIGURATION MANAGEMENT

June 1999 – Present

Responsible for SPS North American Purchase Agreements. Global table settings which regulate TOPS scheduling and consumption rules, RGCUSPAL or customer buckets for ATP consumption, FMS scheduling parameters, EOL device settings, TPOM device settings and North American CIA customer assignments. Government Compliancy Liaison and QS9000 participant.

DUTIES INCLUDE:

Initiating new purchase agreements

PA maintenance, backlog, troubleshooting and resolution of issues related to PA’s

Update and maintain TOPS tables, including auto schedule flags, borrowing flags and Look in, Look out settings

Update and maintain Scheduling Interface settings

Update and maintain customer’s ATP consumption buckets

Participate in TOPS Change Control Board meetings, acting Lead person for TOPS subteam.

Evaluate and Prioritize problem reports related to TOPS functionality

Participate in CSSOP and CIA Change Control Board meetings as backup to subteam members

Participate in new projects, including TPOM, EOL, FMS reservation and others that require special configuration settings for successful implementation

Initiate and maintain 12M work instructions for CSA, PA administration and Configuration Management process

QS9000 Lead Auditor, conducting internal audits for the Order Fulfillment Organization in CSA

and MPA communities

Inform CSA’s of DPAS regulations and monitor conformance through compliancy audits

Assist with any questions concerning government regulations

 

 

MOTOROLA SPS – ACCOUNT SERVICE REPRESENTATIVE

July 1997 – June 1999

Responsible for Ford Automotive, North Penn and Brazil production plants and Dearborn engineering.

DUTIES INCLUDE:

Review and understand forecast variations

Coordinate transition of component candidates to FMS and/or consignment stock

Negotiate addition or deletion of components, Final release, WIP analysis.

Evaluate order system parameters and negotiate min / max levels

Review and react to weekly FMS transaction error report, Process daily error report

Review potential stockout and/or overstock report and take appropriate action

Resolve any data integrity issues

Coordinate component part number changes

Request and follow up for requested inventory adjustments

Expedite immediate support orders to insure inventory for customer end orders

Pick product via TBLG70 screen

Generate monthly performance reports

Identify systems and/or operations improvements

Administer P.A. agreement

Coordinate resolution of financial and/or factory issues

Track new programs and engineering opportunities, track new ROM code, RVU’s and MOQ

Order entry for NPENN and BRAZIL production plants

 

 

MOTOROLA SPS – ACCOUNT SERVICE REPRESENTATIVE

Sept 1993 – July 1997

Responsible for Motorola Federal customers in Western region and all chip resellers.

Responsible for Motorola geographic customers and distribution pricing in Western region.

DUTIES INCLUDE:

Order entry (non-EDI), Change orders, Cancellations, Samples and literature orders (+ follow up)

Pull-thru selling techniques (OMS)

RMR / CATS

PA data entry, Pricing non-PA product, Quote lead time/ATP

FMS / schedule share / JIT / demand pull knowledge, Forecast

Potential stock out and over stock reports

Meet booking/billing goals

Reactive to urgent requests, line down

Proactive to backlog (MKOR) by 2 weeks out

Manage allocation numbers

Interact with planning on capacity issues

Interact with marketing for unit demand numbers

 

S & S TECHNOLOGIES – ACCOUNT SERVICE REPRESENTATIVE

October 1987-July 1993

 

HONEYWELL DASD - INSPECTOR

September 1985 – September 1987

 

EDUCATION

UNIVERSITY OF NEW MEXICO

Awarded Merit Scholarship – 1984

 

RIO SALADO COMMUNITY COLLEGE

Business Associates Degree - 2001

 

GEORGE WASHINGTON UNIVERSITY

Master Project Management Certification - 2000

 

SKILLS

ISO Auditor Certification

Expertise in several software packages including but not limited to: Windows NT and 98, Word, Power Point, Excel, Panorama, Siebel and Brio Query

HTML and JAVA script

Proficient on Macintosh and IBM Platforms

Typing 60-70 WPM